Process Design Lead

London, England, United Kingdom


Who are we?

Ten is the global leader in the highest quality lifestyle and travel concierge services. We are passionate about providing exceptional service and using our insider know-how, contacts and buying power to help our members get the most from life, wherever they are in the world. Please have a look at the following video from our CEO Alex Cheatle, who explains how are we able to go that one step further when delivering exactly what our members ask for

Since 2003 we’ve been combining our unique expert-led model with proprietary technology, and 2015 saw us create a whole new competitive advantage with our first-to-market B2B2C technology platform. We are growing fast, at over 40% pa, led by the UK (our home market) and our 18 strong global office network. Two million wealthy people currently use our services through corporate schemes and our private membership network. We have the model, team, platform, investment and ambitions to become the world’s largest and most trusted service.

The role

We are now looking for a Process Design Lead to work as part of a multi stakeholder team to design and deliver world-class, user centred, services that meet our discerning members’ needs and our exacting clients’ standards.

The Process Design Lead will be responsible for strategically planning and addressing the immense complexity of multi-touch point experiences. You’ll take into account the entire ecosystem – including our people, services, products, and members. Scale, global, volume, and complexity will excite you; driving you to design service processes that add value by being useful, usable, effective, efficient, desirable, and differentiated.

You’ll work alongside our CEO and Chief Product Officer, and the rest of the Senior Leadership Team (SLT), to:

This key role supports the delivery of projects and programmes across all of our 18 owned offices, as a truly global business. You’ll work closely with supporting functions including Operations, Product (including Software Development and User Experience Design), Client Services, Business Development, Commercial, Finance, and IT.


The challenge

“No two days are the same” is an oft-used cliché in many roles, but it is especially applicable to this role.

Your average week could include tasks as varied as:

Our ideal candidate will be:


The environment is modern, friendly & vibrant and everybody who joins Ten has the opportunity to develop a rewarding career within an organisation, which is widely considered to be one of the best in the business.

To find out more about working lat Ten, hear from some of our people and have a sneak peek at our offices, please watch this short video here.

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